Delivery Policy
When you place your order, we start preparing your items as soon as possible. The order preparation deadline is 1 to 2 weeks.
We carry out completely free shipments, without postage, to Mainland Portugal. For Azores, Madeira and Europe the values of the postage are calculated according to your destination. Please confirm the value of the postage before placing the order.
Average Deadline for Deliveries
The estimated delivery time for Mainland Portugal, including Madeira, Azores and other countries of the European Community is 2 to 3 weeks after shipment.
Who delivers?
All deliveries are made through TNT
How can I schedule my delivery?
Our partners will contact you by phone or email scheduling a day and an hour for delivery that suits you best. Fulfillment of Orders We ship daily from Monday to Friday, 52 weeks a year, except holidays. Orders placed by 22:00 from Sunday to Friday will begin processing the following business day. Occasionally, orders may not be processed the next day due to stock disruption, lack of order information, or billing delays. If there is a delay in your order, we will contact you.
The Average Delivery Time of our products is 1 to 2 weeks, but the delivery time may extend up to a maximum of 3 weeks. Problems unrelated to Object Makers are an exception and may cause longer delays that are beyond our responsibilities. You will always be contacted if your shipment is deterred to us beyond our normal delivery time.
Incorrect or Incomplete Address: Object Makers, Lda is not responsible for incorrect or incomplete completion of the destination address of orders made in our online store. If incorrect completion occurs, as a rule of the post office, the package will return to the sender, being necessary the payment of a new freight for the resubmission of the product.
Missing Recipient
Make sure there is someone at the address to receive your products. Our partners can make up to two attempts to deliver the products, if there is no one at the address to receive the order in any of the attempts, your package will return to the shipper and will need to pay for a new freight for the reshipment of the product.
All details related to delivery attempts can be found on the TNT website through the tracking number provided."